Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the cancellation period is fourteen days from the day on which you or a third party designated by you other than the carrier, the last have or have taken possession of the goods.
To exercise your right of withdrawal, you must contact us(hoots classic GmbH, Sebnitzer Str. 53, 01099 Dresden, email: firstname.lastname@example.org , Tel.: (0351) 810 810 27) by means of a clear statement (e.g. a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached Sample cancellation form Use, but this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheap standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.
You will receive the goods immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract
hoots classic GmbH, Sebnitzer Str. 53, 01099 Dresden
to return or hand over. The deadline is met if you send the goods before the fourteen day period has expired.
You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of revocation
You can reach our customer service on weekdays between 9:00 a.m. and 4:00 p.m. at:
hoots classic GmbH
Sebnitzer Str. 53
Tel.: (0351) 810 810 27
You can find our sample cancellation form here: